Tech Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Guarantee

  • Every single help request you send to us will be dealt with within maximum sixty minutes. If your support ticket or email requires additional assistance from a server admin, we’ll forward it and leave a note to notify you that your matter is being worked on. If you make use of the Managed Servers package, any of the server management tasks included there will be executed at a time of your liking.

  • Top quality support service
  • A Premium–Quality Customer Support Service

  • Our technical support staff will be available to you 24–7 should you require assistance with the Control Panel or with any of the applications that we have preinstalled for your convenience on the dedicated hosting server. And if you need assistance handling all the everyday admin tasks on your server, you can take a look at our Managed Servers package, that includes data backup disk space, OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Control Panel is pre–installed for every dedicated server. Among its functionalities is a very handy integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the how–to articles have video versions that show all the operations that you can carry out in a highly illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each section of the Control Panel.