If you ever have any enquiries related to the web hosting service or if you encounter a problem with your websites, you’ll need to touch base with the web hosting company’s tech support team. It may not make any difference how swiftly they’ll answer if you’ve got a generic inquiry, but a problem like a misapplied script update, for instance, may result in your site becoming broken or inaccessible on the Internet. And the longer you wait for the support team to help you out, the longer the site will be out of order. If you offer goods or services online, any downtime will affect your site in an unfavorable way and you may lose current or potential visitors. A lot of hosting providers, chiefly resellers, reply to support tickets and emails within 24 hours, but in the Internet epoch that’s way too long, since visitors will scarcely ever return to a site that isn’t working correctly for extended time intervals.

One-Hour Response Guarantee in Shared Website Hosting

If you’re using one of our shared website hosting and you have a query or stumble upon a certain difficulty, you can touch base with us 24/7 by opening a tech support ticket or by sending an email and we will make certain that you receive a reply in less than sixty minutes. In case the issue can be resolved, we’ll do it before we respond, while in case there’s something that you have to do on your end, we’ll give you all the needed info – what settings to check, what possible solutions to try, and so on. Usually, you’ll get a reply within maximum thirty minutes, which suggests that waiting around for hours and hours or even for more than a day to get support is something inconceivable. Our one-hour reply guarantee is valid for any inquiry that you might have – general, technical or billing.