A live chat is one of the several methods of communication provided by some hosting companies as part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or technical support. This way of communication is quicker as compared to a support ticket and it will make it less likely to misspell or misunderstand something in comparison to a phone call with a representative. In addition, if the trouble that you have requires some time to be reviewed and resolved, you'll be able to do something else in the meantime instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat assistance service absolutely free provided that you have web accessibility even if your web hosting supplier is located in a different country and they do not have a local telephone number you can call.

Live Chat Support in Shared Website Hosting

As part of the support services that we supply for our shared website hosting, you can find live chat support which is online all the time, even on holidays. You will be able to contact us regardless if you already have an account or not, since we can support you with nearly anything, ranging from giving you basic information about our services if you are not a client yet and you are considering to purchase one of the plans, to assisting you with creating an e-mail account in an email client. A part of the problems are more complex and time-consuming, which means that you will need to use the ticketing system which is built-in our Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a number of things.