There are a handful of ways to contact the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you select is a ticketing system. It is the least complicated form of correspondence for a number of reasons. In case no help desk staff representative is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably hit home. Plus, you can copy and paste extensive bits of info without worrying about typographical errors, and if a specific problem requires more time to be fixed or a number of replies need to be exchanged, all the info will be in one place, so either party can always see the comments supplied by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they’re often separate from the hosting platform, which means that if you need to provide info or to follow guidelines, you’ll have to use at least 2 different systems and this number may increase if you’d like to administer a handful of domains. Furthermore, lots of hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we use for our shared website hosting isn’t separate from the web hosting account. It’s included in our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any specific moment with only a couple of clicks of the mouse, without logging out of your hosting account. The ticketing system features a quick-search box, so you can trace practically any trouble ticket that you have sent in the past, if you need it. Also, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to resolve a specific problem even before you submit a ticket. The ticket response time is maximum 60 minutes, which means that you can obtain prompt assistance at any specific moment and in case our tech support staff recommends that you should do something inside your hosting account, you can do it momentarily without signing out of the Control Panel.